If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Information section first. If your question is not answered here, please email us at email@example.com. We will respond to your email as quickly as possible, usually within the same day.
Customer Service Representatives are available to answer your questions & place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866)379-5282
Other times, leave us a message and your call will be returned as soon as possible.
If you would like more information about us, please email us at firstname.lastname@example.org.
All of our prices are in U.S. dollars.
Shipping Policy and Rates - U.S. and Puerto Rico
We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. The only exception are grandfather clocks, which we can ship to the lower 48 states only. Your order will be shipped via UPS or Fedex from one of our U.S. warehouses within one to two business days. Grandfather clocks ship via truck. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:
- Ground shipping to anywhere in the continental U.S. - FREE
- Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout.
- 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout.
Shipping Policy and Rates - Canada
We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within one to two business days. Shipping rates apply and are displayed during checkout. Canadian shipments will be subject to standard duties and taxes. These customs charges are determined at the border and are the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).
Shipping Policy and Rates - International
We are required to charge sales tax on all orders shipped to addresses in New Jersey. No tax will be charged on orders shipped outside the state of New Jersey.
Simply Clocks proudly accepts Visa, Mastercard, American Express, Discover, PayPal and Cashier's Checks. We do not accept personal checks or money orders. Please note: orders placed with Cashier's Checks will not ship until the check is received and verified by your bank. This can take up to 5 business days.
Simply Clocks accepts purchase orders from Governmental Agencies, Schools, Hospitals, Churches and Large Corporations. Please refer to our "Purchase Orders" page for more details.
Extended Holiday Return Policy
We realize that many holiday clock purchases are intended as gifts, so we invite you to shop risk-free with us during the holiday season. We stand behind every clock we sell with a 100% satisfaction guarantee and hope that your purchase exceeds your expectations. Clocks ordered today are covered under our Extended Holiday Return Policy. These items can be returned up until January 15th, or 30 days from date of delivery, which ever is later. Our standard return restrictions and terms apply; please see below for a list of these restrictions and our return procedures.
Our clocks are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for clocks with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.
Return Policy - Grandfather & Floor Clocks
If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)
Address Changes Enroute
If your item has shipped, but you need to change the address before it arrives, please call us and we will make every effort to get this done. Please note the carrier will charge a $20 fee to make this change. This charge will be applied to your credit card.
We want you to receive your clock as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how Simply Clocks handles backorders:
All of the clocks we offer are covered by one, two or three year warranties, which are offered by the manufacturer. Simply Clocks does not handle warranty issues. If your purchase develops a warranty covered problem such as incorrect time or mechanism failure, you must contact the manufacturer directly. See below for a list of manufacturers and their contact numbers.
Howard Miller (616) 772-9131
Hermle (434) 946-7751
Bulova (800) 228-5682
Ridgeway (616) 772-9131
Timeworks (800) 678-5486
Infinity Instruments (888) 346-9544
Uttermost (800) 678-5486
Loricron (828) 252-5299
Chass Send email to email@example.com
FAQ (Frequently Asked Questions)
How can you offer such low prices?
At SimplyClocks.com, you take advantage of our direct relationship with the manufacturers of these clocks. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!
How "up to date" are your products?
The clocks we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. Simply Clocks strives to offer a very focused selection of the most attractive and most popular pieces. Who has time to look at 1000 different clocks?
I saw the same clock on another site. Is it the same?
If you've seen the exact same clock on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a clock when you can buy the same piece cheaper at Simply Clocks?
When should I expect delivery?
All of our products leave the warehouse as soon as possible. Some as quick as 1 day, others might take as long as 5 days depending on volume at the warehouse. We make every effort to get your shipment out the door as quickly as possible. After the product leaves the warehouse, standard ground shipping times apply, which, depending on your location, and the volume being handled by the carrier, is from one to five business days.
What about expedited delivery?
2nd Day Air shipping is available to all 50 States and Puerto Rico for an additional shipping charge. If placing a multiple clock order, please be aware that, since each clock is individually boxed, each clock ordered will incur its own shipping charge. Please bear in mind that it will take one to two business days for us to ship the products from our warehouse. Please email us at firstname.lastname@example.org with questions about shipping options.
What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at email@example.com.
How safe is my credit card information?
When you buy from SimplyClocks.com, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to SimplyClocks.com. Your card couldn't be safer!