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Simply Clocks Order Information

If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Information section first. If your question is not answered here, please email us at service@simplyclocks.com. We will respond to your email as quickly as possible, usually within the same day.

Customer Service Representatives are available to answer your questions & place your order
Monday to Friday 9:30 a.m. to 4:30 p.m. Eastern Time
Call Toll Free: (866)379-5282
Other times, leave us a message and your call will be returned as soon as possible.

If you would like more information about us, please email us at service@simplyclocks.com.

Currency
All of our prices are in U.S. dollars.

Shipping Policy and Rates - U.S. and Puerto Rico     Clocks to U.S. and Puerto Rico
We accept orders from, and ship to, all 50 U.S. states and Puerto Rico. The only exception are grandfather clocks, which we can ship to the lower 48 states only. Your order will be shipped via UPS or Fedex from one of our U.S. warehouses within one to two business days. Grandfather clocks ship via truck. We DO NOT ship to P.O. Boxes or A.P.O. Boxes. Shipping rates are as follows:

- Ground shipping to anywhere in the continental U.S. - FREE
- Ground shipping to Hawaii, Alaska & Puerto Rico - Standard Ground rates apply and are displayed during checkout.
- 2nd Day Air - Standard 2nd Day Air rates apply and are displayed during checkout.

Shipping Policy and Rates - Canada    Clocks to Canada
We happily accept orders from Canada. Your order will be shipped via "UPS Standard to Canada" from one of our U.S. warehouses within one to two business days. Shipping rates apply and are displayed during checkout. Canadian shipments will be subject to standard duties and taxes. These customs charges are determined at the border and are the responsibility of the receiving party. We DO NOT ship to P.O. Boxes or A.P.O. Boxes
(More information below in the FAQ).


Sales Tax
We are required to charge sales tax on all orders shipped to addresses in Texas. No tax will be charged on orders shipped outside the state of Texas.


Clock Color Variations
The clock's color may vary slightly from the image(s) on the product pages, especially for clocks made from wood products. This is to be expected.


Payment Methods
Simply Clocks proudly accepts Visa, Mastercard, American Express, Discover, PayPal and Cashier's Checks. We do not accept personal checks or money orders. Please note: orders placed with Cashier's Checks will not ship until the check is received and verified by your bank. This can take up to 5 business days.

Purchase Orders
Simply Clocks accepts purchase orders from Governmental Agencies, Schools, Hospitals, Churches and Large Corporations. Please refer to our "Purchase Orders" page for more details.

Return Policy


Extended Holiday Return Policy

We realize that many holiday clock purchases are intended as gifts, so we invite you to shop risk-free with us during the holiday season. We stand behind every clock we sell with a 100% satisfaction guarantee and hope that your purchase exceeds your expectations. Clocks ordered today are covered under our Extended Holiday Return Policy. These items can be returned up until January 15th, or 30 days from date of delivery, which ever is later. Our standard return restrictions and terms apply; please see below for a list of these restrictions and our return procedures.

Our clocks are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for any reason for a full refund within 30 days of receipt, except for clocks with issues covered by the manufacturer's warranty. See the "Warranty Issues" section below.
  • You must first email us at: service@simplyclocks.com within 30 days of receipt of the clock for return authorization.
  • Returns received without prior notice are subject to a restocking fee of 10%.
  • Shipping charges for the return are the responsibility of the customer.
  • Returns must be received within 10 business days of the date you informed us of your intent to return the item. After 10 days, a 10% late fee will be deducted from your refund.
  • Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. A 10% restocking fee will also be assessed on all refused shipments.
  • Clocks over $500.00 have a restocking fee of 10% of the purchase price that will be deducted from the refund.
  • Returns must be in new condition, with ALL original materials and packing. Returns without all the original packaging are subject to a 10% restocking fee. Please note that returns that come back damaged WILL NOT be refunded. Please be careful to pack all items safely in the original packing. Please be careful to pack all items safely in the original packing.
  • Returns received without authorization beyond the 30 day window will not be refunded.
  • Expedited shipping charges are non-refundable.
  • Returns due to an incorrect or incomplete address will be credited minus the return shipping and a 10% restocking fee.
  • Returns determined to be in unsalable (not new) condition can be shipped back to you for a fee of $25.00 shipping and handling.
  • Gift Certificates are not refundable.
  • Please allow 20 business days after the receipt of your return for your refund to be processed and issued.

    • Return Policy - Grandfather & Floor Clocks
    • We accept returns within 30 days of the date of delivery. There will be no refunds after 30 days.
    • Email us at service@simplyclocks.com or call us at (866) 379-5282 for return instructions and get a Return Authorization Number (RMA).
    • Shipping charges for the return are the responsibility of the customer. The shipping charge is generally around $270.00, but may vary depending on where you are located.
    • Deliveries that are refused by the customer are considered returned by the customer. Shipping costs for returns are the responsibility of the customer and will be deducted from the customer's refund. Restocking fees also apply to refused shipments.
    • We charge a 25% restocking fee, which will be deducted from the credit back.
    • Items will not be accepted without a return authorization number.
    • Items must be returned unused and in their original packaging with the return authorization number written on the outer box for credit to be issued.
    • Clocks that have been set up are considered used and will not be accepted for return.
    • We do not do exchanges on grandfather clocks. Please confirm clock style and all features and options before completing your purchase.
    • Credit will be issued upon receipt and inspection of merchandise.
    • Gift Certificates are not refundable.
    • Please allow 20 business days after the receipt of your return for your refund to be processed and issued.

    Cancellations
    If you wish to cancel your order, please call or email us as soon as possible. Every effort will be made to accommodate the cancellation, providing your order has not been shipped or been processed/packaged for shipment. Please be aware that orders can sometimes ship very quickly, even quicker than the stated times on our site. In the event that your item has already shipped, you can either refuse the shipment when it arrives, or contact us for return instructions. Please note that the cost of shipping back of an item is the responsibility of the customer (see return policy above.)

    Address Changes Enroute
    If your item has shipped, but you need to change the address before it arrives, please call us and we will make every effort to get this done. Please note the carrier will charge a $20 fee to make this change. This charge will be applied to your credit card.

    Backorders
    We want you to receive your clock as quickly as possible and we do our very best to keep an adequate on-going supply of inventory. However, many factors affect inventory levels which may unexpectedly cause a backorder situation. Here is how Simply Clocks handles backorders:
  • If a clock you've ordered is on backorder, we'll send you an email to let you know the estimated arrival date. You can choose to wait for the item or cancel it.
  • Backorders remain active for 60 days. If the clock you ordered is on backorder for greater than 60 days, your order will be cancelled. Please check back with us at a later date to reorder the item.
  • Simply Clocks does NOT charge your credit card unless your clock ships. If you used PayPal, your PayPal account was charged at the time you placed the order.
  • Once your clock comes back into stock, it will ship automatically.
  • If you have any questions regarding our backorder policy, or an existing order, please call our toll free number or email us at service@simplyclocks.com.


    • Warranty Issues
    All of the clocks we offer are covered by one, two or three year warranties, which are offered by the manufacturer. Simply Clocks does not handle warranty issues. If your purchase develops a warranty covered problem such as incorrect time or mechanism failure, you must contact the manufacturer directly. See below for a list of manufacturers and their contact numbers.

    Howard Miller          (616) 772-9131
    Hermle                     (434) 946-7751
    Bulova                     (800) 228-5682
    Ridgeway                (616) 772-9131
    Timeworks               (800) 678-5486
    Infinity Instruments  (888) 346-9544
    Uttermost                 (800) 678-5486
    Loricron                   (828) 252-5299
    Chass                     Send email to info@chass.com


    FAQ (Frequently Asked Questions)

    How can you offer such low prices?

    At SimplyClocks.com, you take advantage of our direct relationship with the manufacturers of these clocks. We bring you their best products via the internet, and we ship those products directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups are gone forever!

    How "up to date" are your products?

    The clocks we sell are always the latest designs. We update our site with the latest products as they become available from the manufacturer. Simply Clocks strives to offer a very focused selection of the most attractive and most popular pieces. Who has time to look at 1000 different clocks?

    I saw the same clock on another site. Is it the same?

    If you've seen the exact same clock on another site, it will be from the same manufacturer we use. We don't mind disclosing this because we believe our pricing is the best on the web. Why pay more for a clock when you can buy the same piece cheaper at Simply Clocks?

    When should I expect delivery?

    All of our products leave the warehouse as soon as possible. Some as quick as 1 day, others might take as long as 5 days depending on volume at the warehouse. We make every effort to get your shipment out the door as quickly as possible. After the product leaves the warehouse, standard ground shipping times apply, which, depending on your location, and the volume being handled by the carrier, is from one to five business days.

    What about expedited delivery?

    2nd Day Air shipping is available to all 50 States and Puerto Rico for an additional shipping charge. If placing a multiple clock order, please be aware that, since each clock is individually boxed, each clock ordered will incur its own shipping charge. Please bear in mind that it will take one to two business days for us to ship the products from our warehouse. Please email us at service@simplyclocks.com with questions about shipping options.

    What if I need warranty service?

    All of our suppliers hold to the strictest standards of quality control. If by chance you receive a product which is defective, please contact us immediately so we can arrange a replacement or a warranty service. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by UPS, please contact us at service@simplyclocks.com.

    How safe is my credit card information?

    When you buy from SimplyClocks.com, your credit card purchase is processed in real time through the First Bank of Beverly Hills, by secure eCommerce servers run by Yahoo.com. Then your order is encrypted with PGP before being sent to SimplyClocks.com. Your card couldn't be safer!

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